Common app issues
The app will not install on my device.
Please ensure that your device meets the minimum required OS version to run our app. For iOS, the app requires a minimum of iOS 13.0 to install and use the app. For Android devices, the minimum android version required is 4.0.3
If the app will still not download after updating the OS on your device, please restart your device and try again. If the app still will not download, please contact us for support.
I am having trouble scanning barcodes with the app.
When you first installed the app, you should have been prompted to allow the app access to your camera. Please check your privacy settings to ensure that the app has permission you access the camera on your device.
All iOS devices that are capable of running the app should be able to scan barcodes with no issues. With Android, some lower end devices may not have autofocus on the camera, which means that the app may have trouble focusing on a barcode. Unfortunately, there is nothing we can do about this, as the camera needs to be able to focus on a barcode in order to read the barcode and search our database. If you are having trouble scanning a barcode, you can manually search for the product using the main search function in the app.
The app also requires an internet connection at the time of scanning or searching the database. Please ensure that the app has permission to access your internet connection.
If you are still having issues with scanning barcodes that are not covered by the above, please contact us for support.
I have come across a product that is not in the app database.
If a product that is scanned shows no results, please try manually searching for the product, as we may not have barcode numbers for every product in the database, especially with wine and beauty products. If a product is not in our app database, please contact us and we will try and verify the vegan status of the product and get it added to the app database.
Whilst we cannot guarantee that we can give you an immediate response on the vegan status of a product, we are often able to verify the product within a couple of minutes, provided that we are able to contact the manufacturer immediately, ie during business hours and provided that the manufacturer is able to provide us with the necessary information.
Frequently asked app questions
What is the current version of the app?
The current version of the app is 3.63 for iOS and 1.31 for Android.
How accurate is the data in the app?
We carefully research every ingredient in all of the products in our database to ensure accuracy. We are human though, so if you think you have found an error, please contact us so we can look at updating our database if needed.
What countries will the app scan products from?
At present, our app will scan products available for sale in Australia and New Zealand. We will be expanding the app in the future to include products sold in other countries.
How do you determine the vegan status of a product?
We primarily follow the vegan standard as set fourth by the Vegan Society, as do most major vegan certifying organisations around the world. If we come across a product that does not fit into the existing standard. we consult with other vegan certifying organisations, such as Vegan Australia to ensure that we are all on the same page when it comes to whether a product is or is not vegan.
Fussy Fussy Vegan Pro app
1. The product contains no animal ingredients.
2. No animal derived ingredients have been used in the manufacturing or production process. For example, using gelatine to filter apple juice for clarity would be considered NOT VEGAN.
3. Vegan menu items must have been prepared separately from non vegan items and all reasonable steps have been taken to avoid cross contamination.
4. The product or any ingredients in the product have not been tested on animals. This is not as simple as we once thought it was. At some stage in history, we strongly suspect that just about every ingredient used in food, health, beauty, cleaning, stationary products and so on has most likely been tested on animals by someone. We have to have a line somewhere, otherwise there is just chaos and confusion. Our line is that if the manufacturer has either directly tested or been willingly compliant in testing any of the ingredients of the product or of the whole product itself then the product is NOT VEGAN. For example, selling beauty products in China when the manufacturer would know that under Chinese law, the government is going to test their product on animals would be considered willingly compliant in animal testing and NOT VEGAN. The same would apply if a manufacturer paid a third party to do animal testing for them. The animal testing rule will apply to the specific product and not the company as a whole. This means that if a particular product was tested on animals but another product by the same manufacturer was not, then we may still consider the product that was not tested as vegan. Products that have been available for a long time and may have been tested in the distant past but have not been tested in recent times will be assessed on a case by case basis.
5. In regards to animal ingredients being used in pre-harvest processes, such as fertiliser, we have determined that it is currently not feasible to accurately verify this for all or even most products, as most manufacturers would source their plant based ingredients from multiple sources, which can often equate to hundreds of different farms just for one ingredient in one product. To properly determine this, there would need to be in place something similar to RSPO certification for palm oil or Fair Trade for chocolate. This is certainly not something we would have any capacity to establish or even the inclination to do, as it is far outside our business model as vegan app developers. There are readily available vegan friendly fertilisers available and in instances where we are able to verify the use of fully vegan fertilisers, we will add this information to the product information page in our app. If we are able to determine that animal ingredients have been used in the pre-harvest process, such as with Biodynamic farming, we will list those products as NOT VEGAN. Going back further into pre-harvest processes, such as land clearing, is also not currently feasible for most products. The reality is that every single parcel of land being used to grow agricultural products for human consumption has most likely been cleared and with that clearing the loss of habitat or even death for any number of animals.
Fussy Fussy Vegan Pro app
We will use this status for any or all of the following scenarios:
1. We have not yet been able to verify the vegan status of the product, menu item or ingredient.
2. We have been able to partially verify the vegan status, ie we know there is no animal ingredients, but we have concerns about whether the product has been tested on animals or not.
3. Other instances where we are not comfortable in putting the status as either vegan or not vegan.
Fussy Fussy Vegan Pro app
1. The product, menu item or ingredient contains any animal derived ingredients, regardless of the amount in the product.
2. The product is or has been tested on animals. Products that have been available for a long time and may have been tested in the distant past but have not been tested in recent times will be assessed on a case by case basis.
3. The menu item is cooked in the same fry oil as non vegan items.
4. The menu item is not prepared separately from non vegan items and or a reasonable effort has not been made to avoid cross contamination.
5. Other factors that we have determined warrant a NOT VEGAN status for the product.
Remember, that we always list an explanation along with the vegan status as to why we consider that product a particular status. Some app users will be happy to go on our recommendation as to whether a product is vegan or not and that is great. Other app users may choose to make their own determination based on the information we have provided, and that is fine too. Remember our app is a guide and not the law. Each app user can make their own decisions on how to interpret the information in our app to suite their own ethical beliefs.
What is your stance on palm oil?
As palm oil itself is considered vegan, we do not take into account palm oil when determining the vegan status of a product. However, we do understand that some people may have issues with palm oil due to environmental and ethical factors. We do support the use of RSPO certified sustainable palm oil. For those app users that wish to avoid products containing palm oil, we show the palm oil status for products where possible and app users can filter for no palm oil products when searching the app database.
What is the ethical and allergen status for a product mean?
1. The allergen and or ethical status of a product, menu item or ingredient will NOT have any bearing on the VEGAN status of the product, menu item or ingredient.
2. Whilst we take great care to provide accurate information about the allergen and ethical status of a product, menu item or ingredient, Fussy Vegan Pty Ltd will not be held liable for inaccurate allergen information provided in the app and any potential health issues arising from anyone having an allergic reaction from a product, menu item or ingredient listed as allergen free in our app database.
3. Palm oil is vegan. Full stop. Some people may have ethical issues with palm oil and wish to avoid it, thus us including it in this feature, but all major vegan certification organisations, including Vegan Australia, PETA and The Vegan Society consider palm oil to be vegan as do we. Whilst there is no legal definition of the term vegan in Australia, it is important for there to be consistency in what is regarded as vegan, and we try and align our vegan definitions based on what the above Vegan certifying organisations classify as vegan.
4. For the purposes of Gluten, Soy and Nuts, we will be using the same criteria as Food Standards Australia in regards to allergen labelling. Please visit the Food Standards Australia website for more information on allergen labelling.
5. Even though peanuts and tree nuts are considered seperate allergies, for the purpose of our apps, we have combined them into the one icon for simplification. If you are allergic to one or the other and you see a product, menu item or ingredient listed as containing nuts on our apps, then you will need to follow up with reading the ingredient label on the product (or the ingredients list on the product information page within the app if available) to clarify what type of nut is in the product, menu item or ingredient.
6. IMPORTANT - We will list a product, menu item or ingredient as not containing an allergen if that allergen is not an actual ingredient in the product. What this means is that a product may be listed as “gluten free” in our app database, but that product may still be made on the same production line as products containing gluten. If you have a severe allergy, we would recommend doing your own research into the product to check if it meets your individual needs.
7. Whilst there are other declared allergens, at this time we have chosen to cover the most common ones. Remember, the main focus of our apps is to advise you if a product, menu item or ingredient is vegan or not. The allergen and ethical status icons is something we have decided to start adding based on feedback from app users. We just wanted to make that clear to avoid confusion with anyone thinking that our apps are allergen apps.
What is the Animal Testing Status for a company mean?
Fussy Fussy Vegan Pro app
NO ANIMAL TESTING - This company does not do any animal testing and does not request any animal testing to be completed on its behalf. This includes not being willingly compliant with having their product tested by third parties, such as government animal testing in China.
Fussy Fussy Vegan Pro app
UNKNOWN - We have not been able to ascertain if this company does any animal testing.
Fussy Fussy Vegan Pro app
DOES ANIMAL TESTING - This company still does animal testing, and or requests third parties to do animal testing or is willingly compliant in third parties testing their products on animals. An example would be a company that chooses to sell beauty products in China, knowing that under current Chinese law, that product will be tested on animals. There are many companies that choose not to sell their beauty products in countries that require animal testing.
Why did I see a product listing in your app that was listed as VEGAN, but the company animal testing status was DOES ANIMAL TESTING?
We explain this in detail above under the vegan status explanations. To summarise, the vegan status of a product is based on the individual product, not the company as a whole. Those that choose not to purchase any product from a company that still does animal testing can use the Animal Testing Status to provide them the information they need to make an informed decision based on their own ethical beliefs.
Why do you not use the term cruelty free?
The term cruelty free is generally used as a label for products that do not test on animals. Whether that product contains any animal derived ingredients is not a factor in determining if a product is cruelty free. Our stance is that a product cannot truly be cruelty free if animal ingredients are used, thus we do not use the cruelty free label in our apps.
What is the Vegan Status for a company mean?
Fussy Fussy Vegan Pro app
VEGAN - This company only manufactures vegan products. This status is based on the parent company.
Fussy Fussy Vegan Pro app
OMNI - This company manufactures vegan and non vegan products. This status is based on the parent company.
Fussy Fussy Vegan Pro app
NOT VEGAN - This company only manufactures non vegan products.