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General Enquiries › FAQWhat does vegan mean?
The Vegan Society, which first created the term "vegan", defines veganism as :"Veganism is a philosophy and way of living which seeks to exclude-as far as is possible and practicable-all forms of exploitation of, and cruelty to, animals for food, clothing or a
General Enquiries › FAQThe app will not install on my device.
Please ensure that your device meets the minimum required OS (operating system) version to run the app. For iOS, the app requires a minimum of iOS 16.0 to install and use the app. For Android devices, the app requires a minimum of Android 4.1.1 to install and
General Enquiries › FAQAre oysters vegan?
No, an oyster is a member of the animal kingdom. The Vegan Society Vegan Standards state "The Vegan Society understands the word animal to refer to the entire animal kingdom. That is all vertebrates and all multicellular invertebrates. Animal can refer to a sp
General Enquiries › FAQWhat is the latest version of the app?
The latest published app versions are:iOSFussy Vegan Pro (11.07)Allergen Scan (5.06)Make It Vegan (2.06)Insect Food Scan (2.01)AndroidFussy Vegan Pro (7.06)* Please ensure you are on the latest version of the app before lodging a support ticket for any app iss
General Enquiries › FAQIs honey vegan?
No, honey is an animal derived ingredient.
General Enquiries › FAQAre backyard eggs considered vegan?
No, eggs are an animal derived ingredient and are not considered vegan, regardless of any absence of "cruelty" involved in the production of backyard eggs.
General Enquiries › FAQIs Plant Based the same as Vegan?
No. Vegan is a lifestyle, not a diet. The term "vegan" has clear definitions and guidelines in regards to what is and what is not considered vegan. "Plant based" is a marketing term that has become popular in the past few years. There are no set definitions or
General Enquiries › FAQCan a product be vegan but not cruelty free?
No, as the Vegan Society Vegan Standards state that in order for a product to be considered vegan, the product and any ingredients in the product must not have been tested on animals. The Vegan Society Vegan Standards are based on the product, not the entire c
General Enquiries › FAQWhy do you not use the term cruelty free?
The term cruelty free is generally used as a label for products that do not test on animals. Whether that product contains any animal derived ingredients is not a factor in determining if a product is cruelty free, although some cruelty free certifications due
General Enquiries › FAQIs palm oil vegan?
Palm oil is considered vegan (as per the Vegan Society Vegan Standards), we do not take into account palm oil when determining the vegan status of a product. However, we do understand that some people may have issues with palm oil due to environmental and ethi
General Enquiries › FAQWhy is this product labeled as vegan in the app when the company still does animal testing?
The vegan status of a product is based on the product and not the whole parent company. This means that a product can be vegan but the parent company may still conduct animal testing on other non vegan products.
General Enquiries › FAQWhat countries will the app scan products from?
At present, our app will scan products available for sale in Australia and New Zealand. We will be expanding the app in the future to include products sold in other countries.
General Enquiries › FAQHow accurate is the data in the app?
We carefully research all of the information in our app database to ensure accuracy. Please note that manufacturers can change product ingredients and restaurants can change their menus at anytime. If you believe that any information in the app is outdated, pl
General Enquiries › FAQI am having trouble scanning barcodes with the app.
When you first installed the app, you should have been prompted to allow the app access to your camera. The barcode scanning function uses the device camera. Please check your privacy settings to ensure that the app has permission you access the camera on your
General Enquiries › FAQThe app states that a product is vegan, but the manufacturer told me that it was not vegan?
We assess the vegan status of a product based on our vegan standards, which align with the vegan standards of most major vegan certifying organisations around the world.The manufacturer may or may not understand the vegan standards, or they may just choose to
General Enquiries › FAQIs biodynamic vegan?
Biodynamic farming is an alternative form of farming practice that was developed by an Austrian Philosopher, Dr Rudolf Steiner, in 1924. Biodynamics takes the ethos of organic farming but adds a number of additional practices that are not generally accepted by
General Enquiries › FAQThe facts on palm oil
Is palm oil vegan?Yes as palm oil is a plant derived ingredient and no animal ingredients are used in the processing of palm oil. That is the simple answer. Read the full article below to get a more detailed answer.What is palm oil?Simply put, palm oil is a ve
General Enquiries › FAQIs Sustainable Palm Oil Working?
in this article, we look at some hard facts on palm oil production in Indonesia and whether sustainable palm oil production practices is having a positive impact or not.Some key facts about palm oil and being vegan: Palm oil is vegan. Every major vegan certifi
General Enquiries › FAQThe issue with Dark Chocolate Manufacturing
We posted the other day about the change of ingredients on the Green & Black dark chocolate products and this post is a follow up post to explain what exactly is going on. We have quoted a section of a food industry group document below:An allergen risk review
General Enquiries › FAQVegan does not mean allergy free
Vegan labelling has nothing directly to do with allergens. What we mean is that allergens are not even factored into whether a product is vegan or not. Yes, whilst some allergens are animal derived, it is not the allergen risk that is considered when determini
General Enquiries › FAQI have bought a new phone, do I need to buy the app again?
If have purchased one of our apps on a previous device and you are using the same platform (iOS or Android) and the same app store account, you can easily re-download the app at no cost, as the app is tied to your app store account and not your device. If your
General Enquiries › FAQRetail Product Status Explanations
TABLE OF CONTENTSVegan StatusIngredients and Allergen StatusManufacturer Details and StatusVegan StatusThe business or manufacturer has chosen to have the product or menu item Vegan Australia Certified, providing detailed documentation that has been independen
General Enquiries › FAQFood Chain Menu Item Status Explanations
TABLE OF CONTENTSVegan StatusFood Chain DetailsVegan StatusCertified VeganThis means that the product has been certified by a recognised vegan certifying organisation. We will verify that the product is actually certified before putting this status on a produc
General Enquiries › FAQAllergen Scan Retail Product Status Explanations
TABLE OF CONTENTSIngredients and Allergen StatusManufacturer Details and StatusIngredients and Allergen StatusIf we have the ingredients listed for the product, you will find the ingredients here. The colour of the ingredients icon will match the vegan status
General Enquiries › FAQVIP Access Subscription Features
The VIP Access subscription includes the following exclusive features.Smart product search featureUse our Fussy Vegan Smart Search feature to more easily search for products and food chain menu items. No more having to choose specific filters. For example, wan
General Enquiries › FAQHow to gift an app to someone else
If you would like to gift one of our apps to someone, please follow the links below.iOS deviceshttps://support.apple.com/en-us/HT201783Android devices*https://play.google.com/about/giftcards/* You cannot gift an app on Google Play, but you can purchase a gift
General Enquiries › FAQWhy are certain features only available on the iOS version and not Android?
Fussy Vegan Pro is built and maintained independently for both iOS and Android. While we aim to keep feature parity where possible, certain functions are exclusive to iOS due to differences in platform capabilities, development frameworks, and ongoing maintena
General Enquiries › FAQAldi Products
As many of you know (because we have stated this many times over the years), until late November 2023, we have not had an Aldi store within 1,200km of where we are based in Townsville, Queensland. As such, we have only been able to add Aldi products when app u
General Enquiries › FAQIs medicine vegan?
Almost all medication has been tested on animals, and as such is technically not vegan due to the animal testing. However, it is important to take note of the following:1. As with any prescribed medication (including vaccines), vegans should make an informed d
General Enquiries › FAQIs Fussy Vegan associated with Vegan Australia?
Fussy Vegan Pty Ltd is contracted by Vegan Australia to manage the Vegan Australia Certified program on behalf of Vegan Australia. Fussy Vegan has been managing the Vegan Australia Certified program since 2022.The Managing Director of Fussy Vegan, Ken Goldstei
General Enquiries › FAQIs A Guide to Vegan now part of Fussy Vegan?
A Guide to Vegan is a New Zealand based company that is now the official partner of Fussy Vegan in New Zealand. Through this partnership, we’re bringing NZ-specific data to Fussy Vegan Pro, creating a resource Kiwis can rely on daily. Full disclosure: reaching
General Enquiries › FAQFAQ For New Zealand App Users
6 November 2024How many NZ sold products are currently in the app database?We currently have around 10,000 NZ sold products in the app database, mainly products that are also sold in Australia, but we do have quite a few products that are sold in NZ but not Au
General Enquiries › FAQWhy does the app not list the vegetarian status of a product?
Fussy Vegan is proudly a vegan company with a mission to promote veganism. While vegetarianism can be a common step towards becoming vegan, a vegetarian diet still contributes to the exploitation of animals. For this reason, we focus our resources solely on su
General Enquiries › FAQRestaurant Status Explanations
Vegan StatusThis icon indicates that the business only serves vegan items and does not serve any non vegan items.This icon indicates that the business serves mostly vegan items, but does also serve some non vegan items.This icon indicates that the business has
General Enquiries › FAQPartnership with Vegan Australia
Vegan Australia has proudly partnered with Fussy Vegan, the popular app which helps users easily identify vegan products. This will make vegan living more accessible and convenient for Australians and New Zealanders.As a direct benefit of this partnership, and
General Enquiries › FAQAdditive Information
Food additive numbers are established under the International Numbering System for Food Additives (INS) adopted by Codex Alimentarius Commission in 1989. Additives are also grouped into functional classes for labelling purposes based on their technological fun
General Enquiries › FAQWhy did my barcode scan not return a product?
Occasionally you may scan a barcode that is not currently in the Fussy Vegan database. This simply means the product has not yet been reviewed by our verification team.When this happens, don’t worry — your scan is still useful.Every barcode scanned in the app