Fussy Vegan Food Finder App Support

 
 
 
Frequently Asked Questions
 
What is the current version of the app?
The current version of the app is 2.51 for iOS and 2.0 for Android.
 
What cities and countries are covered by the app?
Our database as of 12 October 2018 covers the following Cities and Countries:
- Australia. Extensive coverage for all states and territories.
- New Zealand. Extensive coverage for both North Island and South Island.
- USA - Listings for all 50 states, with extensive listings for Alaska, Arizona, California, Colorado, Connecticut, Hawaii, Idaho, Massachusetts, Montana, Nebraska New Mexico, New Hampshire, North Dakota, Oregon, Utah, Rhode Island, South Dakota, Vermont, Washington and Wyoming.
- South Pacific Islands, including resorts and restaurants for Cook Islands, Fiji, Tonga, Samoa, Vanuatu, New Caledonia and French Polynesia.
- Kenya. Extensive coverage including safari lodges and camps.
- Uganda. Extensive coverage for Cities as well as safari lodges and camps.
- Tanzania. Extensive coverage for Cities as well as safari lodges and camps.
- Algeria. Extensive coverage.
- Benin. Extensive coverage.
- Japan. Extensive coverage for Kyoto, Osaka and Tokyo.
- Malaysia. Extensive coverage for Kuala Lumpur
- Vietnam. Extensive coverage for Ho Chi Minh City.
 
How accurate is the data in the app?
What sets us apart from crowd sourced food finder apps is that instead of relying on users to add business listings to our database, which can be prone to errors, biased and inaccurate information, we have researched and confirmed every listing. We have taken particular care to ensure that all information listed on our database is correct. We also regularly recheck all of the businesses listed to ensure that our database is up to date. If you come across an error, please let us know and we will fix the error as soon as possible.
 
How often is the app database updated?
We update the app database daily. This includes adding new listings, as well as checking existing listings for accuracy. Due to the large number of listings in our database, and the time it takes to confirm all of the business details for our database, you may come across an error in our database. If you do, please let us know, so we can fix it straight away.
 
How do you decide on the Vegan Status of a business?
We have developed a simple ranking system for our Vegan Status ratings:
1. One or two vegan options available.
2. A few vegan options available.
3. Extensive vegan options available, but business may also serve meat, fish, etc.
4. Vegetarian business with extensive vegan options.
5. Fully vegan business that does not sell or serve any animal products.
 
Why can I see listings for locations that you have not covered in your database?
You may come across listings for cities or countries that we are currently working on expanding into but have not yet built up enough listings to advertise as covering that location. Once we feel confident that we have extensive coverage for a location, we will officially advertise the app as covering that location.
 
 
 

iOS version

 
Please find a description of each section of the Fussy Vegan Food Finder app below. Please read through this page before emailing any support requests to us to see if we have already covered your enquiry below. If your enquiry is not covered by the information on this page, please email us and we will respond to your request, usually within 24 hours.
 
 
Siri Permission
The first time you open the app after installing, you will see the Siri permission request. In order for you to use Siri Shortcuts with the app, you must tap OK. If you tap Don't Allow, you will not be able to use Siri Shortcuts with the app. If you tap Don't Allow and wish to change the setting to OK, you will need to go into the Settings on your iOS device and find the Siri & Search section and add the Siri Shortcuts from there.
 
 
Fussy Vegan Food Finder app
 
 
App Acknowledgements
After the Siri Permission request, there are three important statements that you will need to acknowledge before continuing. You will only need to complete these acknowledgements the first time you open the app after installing. You will not be able to use the app if you do not tap on the button of each statement confirming that you acknowledge that you have read the statement.
These acknowledgement statements are:
Location Usage. This statement provides you with information in regards to how and why the app requires your location.
Privacy Policy. This statement provides you with information in regards to our privacy policy as required by the GDPA in the EU as well as similar legal requirements in regards to privacy in other countries.
Discounts & Promotions. This statement provides you with information in regards to any discounts promotions offered to you in the app.
 
 
Vegan Food Finder app
 
 
Permission To access Your location
You will need provide the app permission to access and use your location. This prompt will only appear the first time you use the app after installing. You will need to tap either While Using the App or Always in order for the app to load information from the database. The only difference between the two options is how quickly the app will find your location and load information from the database. The app does not have access to track your location, other then to provide the database with your location in order to provide you with relevant listings near your location. Our server does not save your location and we never have access to your location.
If you tap Don't Allow, the app will not be able to provide you with any listings for vegan food options, as the app is location based and loads information from the database based on your location. If you tapped Don't Allow and wish to use the app, you will need to go into the device settings and go to Privacy and then go to Location Services then go to Food Finder and give the app permission to access your location.
 
 
Vegan Food Finder app
 
 
Loading Database
Once you have given the app permission to access your location, you will see the Loading Database screen. Depending upon your search radius settings, you may only see this screen for anywhere from less than a second (search radius of 50km) to up to two minutes (search radius of 20,000km). The default search radius is set to 50km.
The Loading Database screen will appear each time you tap on the Home button, as this will refresh the database based on your current location.
Please note that if you have set a large search radius, the Loading Database grey box on the screen may dim, but the app will still be loading the database. If you find that the database is taking too long too load, you should tap on the Settingsbutton and change the search radius to a smaller distance.
 
 
Vegan Food Finder app
 
Vegan Food Finder app
 
 
Home
The Home page shows all categories of vegan food to choose from, as well as showing a slideshow at the top of the page of vegan food businesses near your location currently offering discounts or promotions to our app users.
 
 
Vegan Food Finder app
 
 
Menu
Tapping on the three white lines at the top left of any of the pages will bring you to the main menu. From here, you can choose which page you want to open.
 
 
Vegan Food Finder app
 
 
Categories
The Categories page shows a list of all available vegan food categories. Choosing a category will show you a list of vegan food businesses that sell vegan food within that category. Please note that the list that displays under category view will only show vegan food businesses within the search radius, which is is 50km from your location by default. The search radius can be adjusted in the Settings page.
 
 
Vegan Food Finder app
 
 
Favorites
The Favorites page shows a list of any businesses that you add as a favorite. You can add any business listed on the app by tapping on the heart with a plus sign that is located at the top right of the details page of any business.
 
Featured
The Featured page shows a listing of vegan food businesses that are currently offering a discount or promotion for our app users. As with all of the pages, the database will only show those businesses offering a discount or promotion within the search radius.
 
 
Vegan Food Finder app
 
 
Map
The Map page shows the location (via red drop pins) of all vegan food businesses within the search radius. The default search radius is 50km and can be adjusted in the Settings page. Our app uses Apple Maps and you can scroll through the map just as you would in the default Apple Maps app. Tapping on a red pin will show you the name of that business and you can tap on the business name to go directly to the Details page for that business.
 
Within the Maps page, there are 3 buttons on the top right side of the Map page. The first button (3 location markers) will make the Map page zoom out to the current search radius. The second button (zoom) will zoom in to your current location. The third button (directional arrow) will be greyed out until you tap on a red drop pin. Once you have tapped on a drop pin the button will become available to tap. Tapping on the directional button will open the Apple Maps app and provide you with turn by turn directions from your current location to the business that you have chosen. The green directional arrow below the third button will show you the distance from your location to your chosen business.
 
 
Vegan Food Finder app
 
Vegan Food Finder app
 
 
Search
The Search page allows you to search the database via Keywords, Category, Vegan Status Range or any combination. Please note that the app will only search with the specified search radius, which is set to 50km by default, but can be adjusted in the Settings page. For example, if you would like to check what vegan food is available at Auckland Airport, simply type Auckland Airport into the Keywords tab and press search. If your search radius is large enough to cover the distance from your location to Auckland Airport, then it will show you all of the available listings for Auckland Airport. If your search radius does not cover Auckland Airport, then the search results will come back empty. If you would like to search all listings in your search radius that are at least 3 leafs, then simply tap on the third leaf in the top line of the Vegan Status Range and then tap on the fifth leaf (if not already green) in the bottom line and press search.
 
 
Vegan Food Finder app
 
 
Settings
The Settings page allows you to change the default search radius of 50km to any distance. Please note that even though the default search radius is 50km, the distance displayed on the Settings page may be different. This is a known issue and we are working on a fix for the next update to the app. Once you change the default search radius, the correct distance should display correctly. Simply tap on the current distance and enter the new search radius distance and press Ok. After changing the search radius, please tap the Home button to refresh the search radius. If you do not tap the Home button, the search radius may not update immediately.
 
*For example, if you would like to expand your search radius to cover all of Australia from anywhere in Australia, simply change the search radius to at least 5000km.
 
Vegan Food Finder app
 
 
Siri Shortcuts
You can set up Siri Shortcuts directly from the app. Tap on one of the available Siri Shortcuts options and it will take you directly to the Siri Shortcuts settings page. Tap the red button to record your own search phrase as per the on screen instructions. Once you have set up a shortcut, you can use Hey Siri to open either the Map, Search or Favorites pages without the need to already have the app open.
 
 
Vegan Food Finder app
 
Vegan Food Finder app
 
 
About
The About page shows information about the app, including the version of the app.
 
Details
Tapping on any business name will bring you to the details page. The Details page is divided into three main sections. The Details section displays information about the business, including address, a short description of the type of food available, vegan status rating, opening hours and ammenities. There are also buttons at the bottom that you can tap to phone the business directly, to visit the business website or to email the business. The Maps section displays the location of the business on a map and you can also tap on the directional arrow to get turn by turn directions. The Gallery section will display any images that we have on our database for that business. Tapping any image will show you a larger version of that image.
 
On the top right of the Details page, you will see a heart with a plus sign in it. Tapping this button will save the business you are viewing to your favorites list. You can remove any business from your favorites simply by pressing the heart button again.
 
Contact Us
Opens your default email service to send us an email.
 
Rate App
Brings you directly to the app store to leave a rating and or review of our app.
 
The Fussy Vegan Website
Opens Safari and brings you directly to our website.
 
 
Vegan Food Finder app
 
Vegan Food Finder app
 
Vegan Food Finder app
 
 
 

Android version

 
Please find a description of each section of the Fussy Vegan Food Finder app below. Please read through this page before emailing any support requests to us to see if we have already covered your enquiry below. If your enquiry is not covered by the information on this page, please email us and we will respond to your request, usually within 24 hours.
 
 
App Acknowledgements
There are three important statements that you will need to acknowledge before continuing. You will only need to complete these acknowledgements the first time you open the app after installing. You will not be able to use the app if you do not tap on the button of each statement confirming that you acknowledge that you have read the statement.
These acknowledgement statements are:
Location Usage. This statement provides you with information in regards to how and why the app requires your location.
Privacy Policy. This statement provides you with information in regards to our privacy policy as required by the GDPA in the EU as well as similar legal requirements in regards to privacy in other countries.
Discounts & Promotions. This statement provides you with information in regards to any discounts promotions offered to you in the app.
 
 
Vegan Food Finder app
 
 
Permission To access Your location
You will need provide the app permission to access and use your location. This prompt will only appear the first time you use the app after installing. You will need to tap either While Using the App or Always in order for the app to load information from the database. The only difference between the two options is how quickly the app will find your location and load information from the database. The app does not have access to track your location, other then to provide the database with your location in order to provide you with relevant listings near your location. Our server does not save your location and we never have access to your location.
If you tap Don't Allow, the app will not be able to provide you with any listings for vegan food options, as the app is location based and loads information from the database based on your location. If you tapped Don't Allow and wish to use the app, you will need to go into the device settings and go to Security & Location and then go to Location then go to App level permissions and give the app permission to access your location.
 
 
Vegan Food Finder app
 
 
Loading Database
Once you have given the app permission to access your location, you will see the loading database screen. Depending upon your search radius settings, you may only see this screen for anywhere from less than a second (search radius of 50km) to up to two minutes (search radius of 20,000km). The default search radius is set to 50km.
The Loading Database screen will appear each time you tap on the Home button, as this will refresh the database based on your current location.
If you find that the database is taking too long too load, you should tap on the Settingsbutton and change the search radius to a smaller distance.
 
 
Vegan Food Finder app
 
 
Home
The Home page shows all categories of vegan food to choose from, as well as showing a slideshow at the top of the page of vegan food businesses near your location.
 
 
Vegan Food Finder app
 
 
Menu
Tapping on the three white lines at the top left of any of the pages will bring you to the main menu. From here, you can choose which page you want to open.
 
 
Vegan Food Finder app
 
 
Categories
The Categories page shows a list of all available vegan food categories. Choosing a category will show you a list of vegan food businesses that sell vegan food within that category. Please note that the list that displays under category view will only show vegan food businesses within the search radius, which is is 50km from your location by default. The search radius can be adjusted in the Settings page.
 
 
Vegan Food Finder app
 
 
Favorites
The Favorites page shows a list of any businesses that you add as a favorite. You can add any business listed on the app by tapping on the heart with a plus sign that is located at the top right of the details page of any business.
 
Featured
The Featured page shows a listing of vegan food businesses that are currently offering a discount or promotion for our app users. As with all of the pages, the database will only show those businesses offering a discount or promotion within the search radius.
 
 
Vegan Food Finder app
 
 
Map
The Map page shows the location (via red drop pins) of all vegan food businesses within the search radius. The default search radius is 50km and can be adjusted in the Settings page. Our app uses Google Maps and you can scroll through the map just as you would in the default Google Maps app. Tapping on a red pin will show you the name of that business and you can tap on the business name to go directly to the Details page for that business.
 
Within the Maps page, there are 3 buttons on the top right side of the Map page. The first button (3 location markers) will make the Map page zoom out to the current search radius. The second button (zoom) will zoom in to your current location. The third button (directional arrow) is not currently functional in the Android version. Tapping on the blue and white directional button at the bottom right of the page will open the Google Maps app and provide you with turn by turn directions from your current location to the business that you have chosen.
 
 
Vegan Food Finder app
 
Vegan Food Finder app
 
 
Search
The Search page allows you to search the database via Keywords, Category, Vegan Status Range or any combination. Please note that the app will only search with the specified search radius, which is set to 50km by default, but can be adjusted in the Settings page. For example, if you would like to check what vegan food is available at Auckland Airport, simply type Sydney Airport into the Keywords tab and press search. If your search radius is large enough to cover the distance from your location to Sydney Airport, then it will show you all of the available listings for Sydney Airport. If your search radius does not cover Sydney Airport, then the search results will come back empty. If you would like to search all listings in your search radius that are at least 3 leafs, then simply tap on the third leaf in the top line of the Vegan Status Range and then tap on the fifth leaf (if not already green) in the bottom line and press search.
 
 
Vegan Food Finder app
 
 
Settings
The Settings page allows you to change the default search radius of 50km to any distance. Please note that even though the default search radius is 50km, the distance displayed on the Settings page may be different. This is a known issue and we are working on a fix for the next update to the app. Once you change the default search radius, the correct distance should display correctly. Simply tap on the current distance and enter the new search radius distance and press Ok. After changing the search radius, please tap the Home button to refresh the search radius. If you do not tap the Home button, the search radius may not update immediately.
 
*For example, if you would like to expand your search radius to cover all of Australia from anywhere in Australia, simply change the search radius to at least 5000km.
 
Vegan Food Finder app
 
 
About
The About page shows information about the app, including the version of the app.
 
Details
Tapping on any business name will bring you to the details page. The Details page is divided into three main sections. The Details section displays information about the business, including address, a short description of the type of food available, vegan status rating, opening hours and ammenities. There are also buttons at the bottom that you can tap to phone the business directly, to visit the business website or to email the business. The Maps section displays the location of the business on a map and you can also tap on the directional arrow to get turn by turn directions. The Gallery section will display any images that we have on our database for that business. Tapping any image will show you a larger version of that image.
 
On the top right of the Details page, you will see a heart with a plus sign in it. Tapping this button will save the business you are viewing to your favorites list. You can remove any business from your favorites simply by pressing the heart button again.
 
Contact Us
Opens your default email service to send us an email.
 
Rate App
Brings you directly to the Google Play store to leave a rating and or review of our app.
 
The Fussy Vegan Website
Opens Safari and brings you directly to our website.
 
 
Vegan Food Finder app
 
Vegan Food Finder app
 
Vegan Food Finder app