Fussy Vegan Scanner App Support

 
 
 
Frequently Asked Questions
 
What is the current version of the app?
The current version of the app is 2.1 for iOS and 1.4 for Android.
 
How many products do you have listed in the app?
Our database currently has just over 65,512 products as of 15.03.2019 and we are continuing to add between 100-500 products per day on average.
 
How accurate is the data in the app?
We carefully research every ingredient in all of the products in our database to ensure accuracy. We are human though, so if you think you have found an error, please contact us so we can look at updating our database if needed.
 
What countries will the app scan products from?
At present, our app will scan products available for sale in Australia, New Zealand, United States and United Kingdom. We will be expanding the app in the future to include products sold in other countries.
 
What is the Vegan Status for a product mean?
VEGAN - The product contains no animal ingredients. We do not take into account other ethical factors such as whether palm oil is used in the product, as palm oil is plant derived.
CAUTION - The product contains an ingredient that can be made from both animal and non animal sources. We have not been able to confirm which version is used in the product.
NOT VEGAN - The product contains at least one ingredient that is animal sourced. This includes ingredients such as honey and insects.
 
 
 

Instructions

 
Please find a description of each section of the Fussy Vegan Scanner app below. Please read through this page before emailing any support requests to us to see if we have already covered your enquiry below. If your enquiry is not covered by the information on this page, please email us and we will respond to your request, usually within 24 hours.
 
 
* Please note that the screenshot examples shown here are from the iOS version. The functions are identical in the Android version of the app unless otherwise stated. Depending upon your Android device, the screenshots shown here may not match identically to the app screens on your device.
 
 
Scan
The app opens directly to the scan page by default. You can scan a barcode by simply aiming the yellow scan box over a barcode. If the app scans a barcode that is in our database, the search results should show the matching product. Tap on the product name to got to the product details page. If the barcode scanned is not in our database, the search results will show zero results. If this occurs, you can try to scan the barcode again, in case the scanner did not read the barcode properly on the first scan. If there are no results shown after scanning a second time, then the product is not currently in our database.
 
We add new products to the app database daily. If we do not have the product you are scanning in our database, we will most likely have it added soon.
 
You can also try manually searching for the product by entering the product name in the search bar. We may have the same product in a different size in our database, and you may be able to check the vegan status using this method.
 
If no product is found that matches your scan or manual input, then the search results page will simply show no listings. If you are scanning a product, you will know if the app scanned the product correctly if the search results page appears, even if nothing is listed. If they app did not scan the product, then the app will stay on the scan page.
 
 
Fussy Vegan Scanner app
 
Fussy Vegan Scanner app
 
Fussy Vegan Scanner app
 
 
Product Details
The product details page will display the following information:
Product Name The product name will be seen in bold capital letters. You can confirm that the product you scanned is the same product that you are viewing on the app.
Product Code the barcode for the product that you have scanned. As with the product name, you can confirm that the product you scanned is the same product you are viewing on the app.
Vegan Status: Displays the vegan status of the product that was scanned.
Explanation: Displays an explanation as to the vegan status of the product.
Last Confirmed: Displays the most current date that we have verified the vegan status of the product.
Manufacturer Info: Displays information regarding the manufacturer of the product.
Manufacturer Website: Displays an explanation as to the vegan status of the product.
 
You can also save the product to your favorites list by tapping the green star at the top right of the screen.
 
 
Fussy Vegan Scanner app
 
 
Search
You can also manually search for products by entering either the barcode or the name of the product in the search bar. The app will then provide a list of products that match.
 
 
Fussy Vegan Scanner app
 
 
Favorites
You can view all of the products that you have saved to your favorites list here. You can delete any products from your favorites list by tapping the edit button or by left swiping an entry.
 
 
ussy Vegan Scanner app
 
 
Settings
The settings page has the following options:
 
 
Fussy Vegan Scanner app
 
 
About
The About page shows information about the app, including the version of the app.
 
Rate App
Brings you directly to the app store to leave a rating and or review of our app.
 
Contact Us
Opens your default email service to send us an email.
 
App Support
Brings you directly to this app support page. (iOS version only)
 
Website
Brings you directly to the Fussy Vegan Website. (iOS version only)
 
More apps By The Fussy Vegan
Brings you to the app store link to our developer page on the Apple App Store. (iOS version only)
 
Privacy Policy
Brings you to our privacy policy on our website. (iOS version only)
 
 
Fussy Vegan Scanner app
 
Fussy Vegan Scanner app