Fussy Vegan Scanner App Support

 
 
 
Frequently Asked Questions
 
What is the current version of the app?
The current version of the app is 2.7 for iOS and 1.8 for Android.
 
How many products do you have listed in the app?
Our database currently has just over 71,612 products as of 11.05.2019 and we are continuing to add between 100-500 products per day on average.
 
How accurate is the data in the app?
We carefully research every ingredient in all of the products in our database to ensure accuracy. We are human though, so if you think you have found an error, please contact us so we can look at updating our database if needed.
 
What countries will the app scan products from?
At present, our app will scan products available for sale in Australia, New Zealand, United States and United Kingdom. We will be expanding the app in the future to include products sold in other countries.
 
How do you determine the vegan status of a product?
When we first started developing this app, we thought that this was an easy answer. What we have learnt is that the answer to what is considered vegan is far more complicated. We have seen a lot of different interpretations as to what some consider to be vegan. We have also learnt that regardless of what definition we go with, it will be met with both agreement and disagreement.
 
There has been a number of scenarios that have arisen lately that have forced us to think about how we define a vegan status for a product. After much thought and consideration, we have decided to go with the following:
 
VEGAN
1. The product contains no animal ingredients. There is absolutely no exception to this rule. If it has any form of animal derived ingredient in it, the product is not vegan.
2. No animal derived ingredients have been used in the manufacturing or production process. For example, using gelatine to filter apple juice for clarity would be considered NOT VEGAN.
3. The product or any ingredients in the product have not been tested on animals. This is not as simple as we once thought it was. At some stage in history, we strongly suspect that just about every ingredient used in food, health, beauty, cleaning, stationary products and so on has most likely been tested on animals by someone. We have to have a line somewhere, otherwise there is just chaos and confusion. Our line is that if the manufacturer has either directly tested or been willingly compliant in testing any of the ingredients of the product or of the whole product itself then the product is NOT VEGAN. For example, selling beauty products in China when the manufacturer would know that under Chinese law, the government is going to test their product on animals would be considered willingly compliant in animal testing and NOT VEGAN. The same would apply if a manufacturer paid a third party to do animal testing for them. The animal testing rule will apply to the specific product and not the company as a whole. This means that if a particular product was tested on animals but another product by the same manufacturer was not, then we may still consider the product that was not tested as vegan. All products, whether food or beauty products will be assessed the same. Our observation of the greater vegan community (and yes we are generalising here) is that there seems to be conflicting standards when it comes to food products and health/beauty products. What we mean is that whilst Unilever sells some health/beauty products in China, the consensus is that vegans should not buy ANY Unilever health/beauty products. At the same time, some of those same people that will not purchase Unilever health/beauty products are quite happy to purchase a vegan Magnum or vegan Cornetto, which are both made by Unilever. We have seen this with multiple different brands. Again, we are generalising here, but that is certainly the observations we have seen. We have previously labelled our health/beauty products based on the whole brand, rather than the individual product. Moving forward, we will label and assess based on the individual product, as we do not feel it is appropriate to have one standard for food products and a different one for health/beauty products.
4. In regards to animal derived ingredients being used in pre harvest processes, such as fertiliser, we have determined that it is currently not feasible to accurately verify this for all or even most products, as most manufacturers would source their plant based ingredients from multiple sources, which can often equate to hundreds of different farms just for one ingredient in one product. To properly determine this, there would need to be in place something similar to RSPO certification for palm oil or Fair Trade for chocolate. This is certainly not something we would have any capacity to establish or even the inclination to do, as it is far outside our business model as vegan app developers. There are readily available vegan friendly fertilisers available and in instances where we are able to verify the use of fully vegan fertilisers, we will add this information to the product information page in our app. At the same time, if we are able to determine the pre-harvest use of animal derived ingredients, we will use this information when determining the vegan status of the product. Going back further into pre-harvest processes, such as land clearing, is also not currently feasible for most products. The reality is that every single parcel of land being used to grow agricultural products for human consumption has most likely been cleared and with that clearing the loss of habitat or even death for any number of animals.
 
CAUTION
We will use this status for any or all of the following scenarios:
1. We have not yet been able to verify the vegan status of the product.
2. We have been able to partially verify the vegan status, ie we know there is no animal ingredients, but we have concerns about whether the product has been tested on animals or not.
3. Other instances where we are not comfortable in putting the status as either vegan or not vegan.
 
NOT VEGAN
1. The product contains any animal derived ingredients, regardless of the amount in the product.
2. The product is or has been tested on animals. Products that have been available for a long time and may have been tested in the distant past but have not been tested in recent times will be assessed on a case by case basis.
3. Other factors that we have determined warrant a NOT VEGAN status for the product.
 
Remember, that we always list an explanation along with the vegan status as to why we consider that product a particular status. Some app users will be happy to go on our recommendation as to whether a product is vegan or not and that is great. Other app users may choose to make their own determination based on the information we have provided, and that is fine too. Remember our app is a guide and not the law. Each app user can make their own decisions on how to interpret the information in our app to suite their own ethical beliefs.
 
What is your stance on palm oil?
As palm oil itself is considered vegan, we do not take into account palm oil when determining the vegan status of a product. However, we do understand that some people may have issues with palm oil due to environmental and ethical factors. We do support the use of RSPO certified sustainable palm oil and we have done a blog post which details our views on palm oil, which you can read by via the link below.
 
The Facts On Palm Oil
 
Why do you not use the term cruelty free?
The term cruelty free is generally used as a label for products that do not test on animals. Whether that product contains any animal derived ingredients is not a factor in determining if a product is cruelty free. Our stance is that a product cannot truly be cruelty free if animal ingredients are used, thus we do not use the cruelty free label in our apps.
 
 

Instructions

 
Please find a description of each section of the Fussy Vegan Scanner app below. Please read through this page before emailing any support requests to us to see if we have already covered your enquiry below. If your enquiry is not covered by the information on this page, please email us and we will respond to your request, usually within 24 hours.
 
 
* Please note that the screenshot examples shown here are from the iOS version. The functions are identical in the Android version of the app unless otherwise stated. Depending upon your Android device, the screenshots shown here may not match identically to the app screens on your device.
 
 
Scan
The app opens directly to the scan page by default. You can scan a barcode by simply aiming the yellow scan box over a barcode. If the app scans a barcode that is in our database, the search results should show the matching product. Tap on the product name to got to the product details page. If the barcode scanned is not in our database, the search results will show zero results. If this occurs, you can try to scan the barcode again, in case the scanner did not read the barcode properly on the first scan. If there are no results shown after scanning a second time, then the product is not currently in our database.
 
We add new products to the app database daily. If we do not have the product you are scanning in our database, we will most likely have it added soon.
 
You can also try manually searching for the product by entering the product name in the search bar. We may have the same product in a different size in our database, and you may be able to check the vegan status using this method.
 
If no product is found that matches your scan or manual input, then the search results page will simply show no listings. If you are scanning a product, you will know if the app scanned the product correctly if the search results page appears, even if nothing is listed. If they app did not scan the product, then the app will stay on the scan page.
 
 
Fussy Vegan Scanner app
 
Fussy Vegan Scanner app
 
Fussy Vegan Scanner app
 
 
Product Details
The product details page will display the following information:
Product Name The product name will be seen in bold capital letters. You can confirm that the product you scanned is the same product that you are viewing on the app.
Product Code the barcode for the product that you have scanned. As with the product name, you can confirm that the product you scanned is the same product you are viewing on the app.
Vegan Status: Displays the vegan status of the product that was scanned.
Explanation: Displays an explanation as to the vegan status of the product.
Last Confirmed: Displays the most current date that we have verified the vegan status of the product.
Manufacturer Info: Displays information regarding the manufacturer of the product.
Manufacturer Website: Displays an explanation as to the vegan status of the product.
 
You can also save the product to your favorites list by tapping the green star at the top right of the screen.
 
 
Fussy Vegan Scanner app
 
 
Search
You can also manually search for products by entering either the barcode or the name of the product in the search bar. The app will then provide a list of products that match.
 
 
Fussy Vegan Scanner app
 
 
Favorites
You can view all of the products that you have saved to your favorites list here. You can delete any products from your favorites list by tapping the edit button or by left swiping an entry.
 
 
ussy Vegan Scanner app
 
 
Settings
The settings page has the following options:
 
 
Fussy Vegan Scanner app
 
 
About
The About page shows information about the app, including the version of the app.
 
Rate App
Brings you directly to the app store to leave a rating and or review of our app.
 
Contact Us
Opens your default email service to send us an email.
 
App Support
Brings you directly to this app support page. (iOS version only)
 
Website
Brings you directly to the Fussy Vegan Website. (iOS version only)
 
More apps By The Fussy Vegan
Brings you to the app store link to our developer page on the Apple App Store. (iOS version only)
 
Privacy Policy
Brings you to our privacy policy on our website. (iOS version only)
 
 
Fussy Vegan Scanner app
 
Fussy Vegan Scanner app